Job Description
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Title
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Senior Technical Support Engineer
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This is the short description for the job opening. |
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Location
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Palo Alto, CA, Burlington, Ontario, Cork, Ireland, Bangalore, India
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This is where the job is located |
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Job Description
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As our senior technical support engineer, you will provide technical support to customers who are working to implement VMware ESX Server and related products. Must have strong Linux administration skills.
o Respond to customer inquiries, primarily via email and telephone
o Resolve customer technical issues through diligent research, reproduction, and troubleshooting
o Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems
o Document all technical inquiries, develop and review content for knowledgebase
o Provide training or assistance to junior staff
o Help test alpha and beta products
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Please describe the job you are offering. Do not include your company name or contact information here. Applicants respond by submitting their resumes. |
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Salary Range
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$75-90K+
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What salary range were you considering for this position? |
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First Question
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Do you have a strong background with Linux along with knowledge of a broad variety of technologies?
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This is used to prioritize the candidates. You might ask years of experience with your technology. |
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Second Question
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Do you have strong troubleshooting skills with an ability to talk to customers?
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This is used to prioritize the candidates. You might ask years of experience in your industry. |
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Market Place
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North America
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The marketplace defines the visa requirements. Please let us know which market this job is in. |
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Employee Or Consultant
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Either
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Are you looking for an employee or a consultant? |